What is your returns policy?

All of our bags are sold with a returns label attached, we will only accept your return if the label is still attached and the item is in the same condition as it was sold when returned to us.

If you purchase an item in store you have seven days to return the item for refund or exchange.

If your purchase the item online you have 28 days to return the item for refund or exchange however you must have notified us of the return with in 14 days of receiving your parcel. Each online purchase will come with a returns form that will explain how you can return the item to us. If you have not received or no longer have your returns form this please email [e-mail] and the team will provide you with a new returns form.

If you would like us to arrange a DPD Label or Collection for your return please email [e-mail] to request this. Please note our Free Returns label can only be used through out the UK and a home collection may be chargeable.