Harry Broome

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Activity overview

Latest activity by Harry Broome
  • Harry Broome created an article,

    Do you offer a warranty on your restoration services?

    Our repair/restoration services are under warranty for 12 months which includes but is not limited to stitch work, metal work, tears to leather tabs and zips. We will swiftly repair or replace thes...

  • Harry Broome created an article,

    What do I do if I have a query or issue with my Item that has been Restored with you recently?

    Upon receipt of your item please let us know if you are not satisfied within 72 hours of receiving the bag by emailing repairsteam@handbagclinic.zendesk.com quoting your ID number.

  • Harry Broome created an article,

    I would like to receive an update on my item, how do I receive this?

    You can receive an update to your completion date within 14 days of your original estimated completed date provided to you in store. Please contact updates@handbagclinic.co.uk and quote your ID num...

  • Harry Broome created an article,

    I have received my order confirmation and would like to edit or cancel the work due to be carried out on my item?

    You must let us know of any changes or cancellation to the work due to be carried out on your item within 72 hours of receiving the order confirmation.

  • Harry Broome created an article,

    Is my bag insured while with you?

    Yes, your bag is insured while in transit and in our Clinic for fire, loss or theft.

  • Harry Broome created an article,

    Will you provide me with a copy of the works being carried out to my item?

    Your Sales Consultant will detail the bespoke requirements for your item and go through this with you prior to any work being carried out on your item. Once we have received your authorisation to g...

  • Harry Broome created an article,

    When do I make payment?

    We take payment prior to any work being carried out on the item, your estimated lead time will not commence until we have received appropriate authorisation and payment to go ahead with the work.

  • Harry Broome created an article,

    What if I have a key event or holiday and need my bag back by a certain date?

    If you have a key event, holiday or occasion that is with in 14 days of your estimated completion date please let us know at the earliest convenience and we will aim to meet this for you. Please no...

  • Harry Broome created an article,

    How long will my cleaning/restoration/repair take?

    Our lead times slightly fluctuate depending on demand, your Sales Consultant will be able to give you an estimated time frame once your bag has been assessed. Currently our lead times vary from two...

  • Harry Broome created an article,

    Visiting a store isn’t convenient for me, can I send my item to you?

    Using our Online Quote Form we can give you an estimate quote for your item, we can then send you a printable UPS label allowing you to courier the bag to us free of charge. All we need is your hom...