My bag is not on the website yet? When will it go live?

If you have accepted your offer and you're wondering why your bag isn't on our website, please rest assured that you have nothing to worry about.

We believe in always doing a fantastic job and taking the time to treat every item with care.

We will present your item in the best possible light and therefore we perform a few tasks that do take a little time.

• Your bag is always professionally cleaned in our clinic by our highly specialised artisans.
• Any required restoration work is also carried out.
• Our in house professional photographer takes beautiful images to help our valued customers make their decision to buy your item.

We aim to complete all this work within two weeks, please bear with us.

If more time has past than two weeks, please feel free to contact a member of our customer service team for an update on [e-mail].