Where is my bag right now?

You can search for you bag on the website here

This is the process that a bag follows if you are selling it with The Handbag Clinic

• You complete an online form and decide if you want to drop your item off in store or post it directly to our Head Office. 
• In store and our our Head Office your item will be assessed in 48 working hours and offer emailed directly to you
• When it has arrived at Head Office, it is assessed again by our team of experts if initially assessed in store
• These assessments determine the next steps for your item. 
• If it is discovered that your item needs restoration work or we need more information we will contact you.
• If the bag needs restoration work, that is carried out.
• Even if your bag does not need restoration work, your bag will be professionally cleaned
• Your bag is then professionally photographed.
• Your bag is then published to our website to be sold.
• Once your bag has sold, it will be sent out to the customer.

If you know your item has been online and are looking for a status update please follow the below steps:

Go to www.handbagclinic.co.uk 

Search your unique BMB Id code (beginning with N) in the top right search bar

If your item is still visible online your item has not sold at this stage, please be assured we will be in touch with you directly once this has sold and the 10 day cooling off period has elapsed. 

If your item is no longer online, please wait for our Payments Team to contact you directly to obtain your account details once the 10 day cooling off period has elapsed. 

If you require an update on your item directly, please email our specialist Buying Team on [e-mail] and the team will be happy to assist. 

This is the process that a bag follows if you are restoring it with The Handbag Clinic

• You complete an online form and decide if you want to drop the back off instore or post it directly to us. 
• If you drop your bag off in store, we asses the bag then and there and then send it to our Head Office. If you posted it to us, it goes straight to Head Office.
• When it has arrived at Head Office, it is assessed again by our team of experts.
• These assessments determine the next steps for your item. 
• We will then be in touch with you to discuss the job and the scope of the work to be carried out
• Once this has been approved and paid for your bag will then join our queue based system and repaired under an estimated lead time
• Once complete this will then be returned to store or if direct delivery opted, our Logistics Team will email you to confirm your delivery preferences and address.