How long will it take for my bag to be assessed?

Online:

We aim to assess your online submission within 24 hours. Please note at busy periods this time frame could be longer.

**Holiday Processing Times**

If your item was sent in to us after the 21st Dec, it will assessed by our Buying Team on the 3rd Jan. Please use your courier tracking number to confirm its arrival until we reopen.

In Store:

We aim to assess your bag in store within 2 working days. Please note for Hermes bags, this time frame will be longer, as they must be sent to our Head Buyer for assessment.