I am not based in London, can I send my item to you?

Freepost Label Options:

1. ​Freepost Royal Mail Label & Post Office Drop Off

   How do I create my label?

   1)       Please CLICK HERE to access the Royal Mail portal where you can make your label

   2)       Input your sender details so Royal Mail have this, and then generate your label

   3)       You can then download and print your label and take your parcel to your local Post Office

   Why does the portal state my item is a Return?

   All freepost labels provided by Royal Mail are classed as returns, this is just another phrase for an inbound shipment to us. Even if this is the first time your item is being sent to us, please use the returns portal to gain access to your label.

   No Printer? Your PDF also has a QR code on it and some Post Office’s state in their services if they accept QR codes, then no need to print just show the screen in store.

2. UPS Label & Free Drop Off (UK MAINLAND ONLY):

   1)       Simply click HERE to create your free UPS label. 

   2)       Please input your reference and then own address as sender record. The label will then generate with our address automatically.

   3)       You can then download and print your label and take your parcel to your local UPS Access Point.

*Don’t worry if your label only shows your House No. and Postcode on label, this is for GDPR but the whole address entered is on the UPS system

No Printer? Your PDF also has a QR code on it and some Access Points will state in their services if they accept Mobile Barcodes, then no need to print just show the screen in store.

There are over 2800 locations around the UK to drop your parcel off at, and you can find the closest to you here - UPS Drop Off Locations

*Please note we do not recommend the use of the UPS Lockers system for high value goods

You must take note of your tracking number off your label and track this until your item arrives with us. Please notify us of any issues within 72 hours whilst your item is in transit in order for us to resolve as quickly as possible via [e-mail] ensuring your tracking number is provided in the email.

3. Sending using your own courier?

If you find it easier to send using your own courier, are based internationally, or want to insure your parcel please send to the following:

Buying Department/ Repairs Department/ Web Returns Department (Select Appropriate)

The Handbag Clinic

Unit 10 Hobson Ind Est

Burnopfield

NE166EA 

4. Drop off in Selfridges London

If you have a repair, you can drop this at our Selfridges concession if you are based or travel regularly to London. Please note, if your item is to sell then a quote for Selfridges vouchers is only applicable to items being dropped off. 

Would prefer a 1-2-1 appointment?

BOOK AN APPOINTMENT

No appointment is necessary to visit our Selfridges Concession, we appreciate some people have a busy schedule and like the freedom of working an errand around daily life. Please call in and see the team whenever suits you!

Packaging Your Item

• Do not include non-essential accessories- Please remove any authenticity cards, receipts, care cards etc from the bag. Only the item being repaired should be sent and we are not liable for anything not requiring repair as per our Terms.
• Protect structured bags - For structured bags, take extra care by stuffing them to maintain their shape during transit
• Choose suitable packaging - Start by selecting a sturdy box or packaging material to safeguard your item during its journey. To maintain privacy and security, opt for plain, unmarked packaging rather than branded boxes. Use a good tape, ensuring a good seal at the edges.
• Label clearly - Ensure your shipment is clearly labelled and you take a picture of this, and the packaging used. This not only allows you to recall the tracking reference, but should we need to ask how it was packaged this is a great way to review.