Is my bag insured while with you?

Whilst your Item(s) is in our care you are insured up to the Depreciated Value or our Maximum Liability, whichever is the lesser, minus the cost of our Services. This is to cover you should your Item(s) become lost, stolen or damaged beyond repair.

Items in our care are:-

Any Item currently having our services carried out, or waiting for our services to be carried out, after payment.
Any Item waiting for You to collect from Us will be in our care for a maximum period of 90 days.
Any Item your leave in our shop(s) or post to us will be held in our care for a maximum period of 90 days and will only be deemed in our care when we acknowledge receiving it.

Items not in our Care:-

Items in transit with any courier

The Depreciated Value of your item will be determined by our in house specialists in conjunction with our Insurance provider.

As standard your item/s will be available for collection or standard/ premium delivery up to 90 days of the repair/restoration work being completed. After this time your item/s will be placed into a secure storage facility and a charge of £14.95 will apply to have your item returned to you.

We will hold an item for a maximum of 12 months from the date the repair/restoration work has been completed. Items not claimed with in 12 months of the repair work being completed may be disposed of in the most economical or sustainable way.

We will contact the email address provided to inform you that your item is ready for collection and when your item is being placed into storage. Please ensure your email address is correct at the time of booking in and inform us of any changes