What is your returns policy?

Online purchases:

For online purchases, please notify us within 7 days if you wish to return your order (Statutory Rights not affected)*

You have 28 days to return the item back to our Head Office for full refund or exchange.

All item(s) must be unused, in the same condition as sold to you and include all original labels and security tag.

You can return your item(s) to your local UPS Drop Off Point (Mainland UK only) for £4.95.  

If you are ready to make a return, complete our Online Return Form now.
 

Please allow 3-5 working days from receiving email confirmation that the return has been received for the return to be processed. 

*For the return to be accepted and processed, we must be notified not later than 14 days from delivery or the return will not be accepted.
**For international order returns please see customs advice below

In-store purchases:
If purchased in store, you have 7 days to return the item(s) for a full refund or exchange. Any item returned after 7 days will not be accepted for refund or exchange.

Extended Christmas Returns Policy
 

To help make your festive shopping stress-free, we are pleased to offer an extended Christmas Returns Policy.
 

Orders placed from 20th November onwards are eligible for an extended return period, allowing you extra time and flexibility over the holiday season.
 

 

• Refunds:
• Customers are entitled to a full refund if we are notified within 7 days of receiving the item, and the item is returned to us within 28 days of delivery, in line with our standard returns policy- Terms of Service
• Exchanges:
• For added convenience during the festive period, items can be returned for exchange only up until 12th January 2026*. This gives you extra time in case the item is a gift or if plans over the holidays cause delays.

*Please note the last date an item can be shipped to us to guarantee we receive by the 12th January 2026 is the 9th January 2026, shipments made after this run the risk of not arriving before the cut off date and may be rejected for exchange.
 

Please ensure all returned items are unused, in their original condition, return tag intact and accompanied by all original packaging and accessories.
 

 

If you have any questions about your return or need assistance, please contact our Customer Experience Team - Contact Us

Customs

We understand that our handbag enthusiasts live far and wide, so if your item(s) is being shipped outside the U.K, you will be liable to pay the custom charges (where applicable) and these will not be refunded as part of the return, only the value of the order itself.