I have bought a bag but I don't feel it meets the grade listed on your website, what can you do for me?

We make every effort to clean each bag inside and outside and provide a high quality pre-owned item.

However the grading is applied to manage expectations and is reflected in the individual pricing of each item.

All items are covered by a 28 day returns policy if you feel the item is correctly graded but just not quite right for you, to understand more on returns please click HERE

If you aren’t 100% happy with your purchase and want to discuss the grading or advertised images of the item please contact us at [e-mail] within 72 hours of receiving your item quoting your order number and we will happily investigate this further for you.