I have bought a bag but I don't feel it meets the grade listed on your website, what can you do for me?

We make every effort to clean each bag inside and outside and provide a high quality pre owned item, however, If you aren’t 100% happy with your purchase and have and feel we could have improved the condition of your item please contact [e-mail] within 72 hours of receiving your item quoting your order number and we will look into this for you.